Cancellation and returns

 CANCELLATION & RETURNS PROCESS

In addition to our standard returns policy, any items ordered online between 15th November – 23rd December 2024 can be returned up until 31st January 2025 for a full refund back to your original payment method.

You may cancel your order without having to give a reason for up to 28 days after the date upon which you received the Goods, provided you return Goods that you do not wish to keep, to us within 28 days of receipt in the condition in which they were received, together with a covering letter or completed Returns Note.

Returns must be packaged in the original packaging with tags and labels in place. Please note that the removal of tags will be taken as evidence of use of a product by you and the product cannot be returned in these circumstances.

We are pleased to offer free UK returns. To register your return with us, please complete our Returns Note and email a copy to Sales@TheBentleyCollection.com.

For further instructions on how to proceed with your return, please contact our customer services team (+ 44 (0) 333 247 0241) or email Sales@TheBentleyCollection.com. 

Once we have received the Goods, we will credit the payment card used for payment of your original order with the value of the goods in £ sterling (GBP) or, if you prefer, replace the Goods with alternative goods.

Please note original delivery charges and any costs incurred to return your order will not be refunded. Complimentary returns are restricted to shipments to the UK.

Any shipment sent by the customer without first filling out a return request will not result in a refund for the delivery costs of the returned item. The customer will be responsible for these costs.

Refunds and exchanges on purchases made with a promotional discount will be calculated at the reduced price. Where a complimentary gift has been issued with a purchase, the gift must also be returned.

You are not entitled to cancel orders for Goods that have been personalised or made-to-order, or which are damaged after delivery (except where the goods are faulty). We will not be responsible for returned Goods that are lost or damaged in transit.

 A copy of our Returns Note can be downloaded here.