Terms and Conditions of Sale


The Bentley Collection is the official giftware collection of Bentley Motors Limited and is made available by The Bentley Collection Limited (Company No. 4086740) of 3 River Court, Albert Drive, Woking, Surrey. GU21 5RP. United Kingdom.

These are the Standard Conditions of Sale of The Bentley Collection Limited for certain products shown on the pages of this website and which you have chosen and which can be seen listed on the "View Order" page (the "Goods").

1. Order

1.1 You are responsible for ensuring the accuracy of the terms of any order you submit and for giving us any necessary information relating to the Goods in sufficient time to enable us to perform our obligations in accordance with these terms.

1.2 No order shall be deemed to be accepted by us unless and until it is confirmed by email or in writing by us as having been dispatched from our warehouse and payment has been made. We reserve the right to reject any order.

1.3 Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and, accordingly, we shall not be liable for such advice or recommendation.

2. Product availability and descriptions 

2.1 We take care to ensure that all colours are correct at the time of their publication. However, the representation of colours on your browser may vary from the actual colours.

2.2 All Goods are subject to availability and continuous development. Their specification can change and may differ from those outlined on this website or in any publication. We reserve the right to remove or discontinue any item at any time.

2.3 "Bentley" and the "B-in-wings" device are registered trademarks.

3. Errors

Any typographical, clerical or other error or omission on any page of this website or in any sales literature, quotation, price list issued by us shall be subject to correction without any liability on our part.

4. Price

4.1 The price of the Goods will be the price set out on the relevant page of this website. We reserve the right to change the prices at any time however, if we accept an order from you, the price for the Goods will be the price set out on the relevant page at the time the order for them is placed.

4.2 Prices for Goods on this website are shown in £ sterling (GBP) and are exclusive of UK VAT, however you will be liable for any import duties and local sales taxes that may be levied in the country of delivery. VAT at the prevailing UK rate will be added to orders that are to be delivered within the EU.

4.3 Transactions authorised on this site will appear on your credit card statement as "The Bentley Collection" Transactions will be effected in £ sterling (GBP) and, where applicable, converted to your home currency at the rate prevailing on the date of the transaction by your payment card provider.

5. Payment method

5.1 Upon providing us with details of your chosen payment card and submitting an order, you confirm that you are authorised to use the payment card to pay for Goods on the order and authorise us to deduct from the payment card the full price of the Goods and all other payments due such as delivery charges.

5.2 Where Goods are returned to us in accordance with these terms, we will credit the payment card with the appropriate amount in £ sterling (GBP) and, where applicable, converted to your home currency at the rate prevailing on the date of the transaction by your payment card provider. The Bentley Collection Limited accepts no liability for exchange rate fluctuations between the time of your original order and your refund.

6. Delivery

6.1 The Goods will be delivered to the address shown for delivery on your order form. Items ordered together might not be despatched together due to constraints of packing or availability.

6.2 Whilst we will try to deliver your order within 3-14 days (depending on the delivery address) you should allow up to 28 days for delivery. Made to order Goods will be despatched when they are available to us. If you require a faster or guaranteed delivery service, you should call our customer services team [+ 44 (0) 333 247 0241] or e-mail sales@thebentleycollection.com to discuss your requirements and we will advise you of availability and any additional costs.

6.3 Estimated delivery timings are as follows:

UK 2-3 working days
Europe 3-4 working days*
ROW 3-5 working days*
*please note, timings exclude customs where required.


6.4 Whilst every effort is made to deliver the Goods in accordance with the time-scales set out, we do not accept any liability for late delivery of the Goods.

7. Delivery charges 

7.1 In addition to the price of the Goods, a delivery charge will be payable as follows:

The cost of postage and packing per order will vary according to the delivery destination, as shown below. The delivery charge excludes UK VAT (which will be added to appropriate EU orders):



Order Value Up to £250

Order Value Over £250

 UK & Europe


No charge

 Rest of World


No charge


7.2 For a limited time, The Bentley Collection is offering free delivery on all orders with a total basket value of £250 or over. Please note that free delivery promotions will be applied to your order on the payment page.

8. Cancellation and returns

8.1 You may cancel your order without having to give a reason for up to 14 working days after the date upon which you received the Goods, provided you return Goods that you do not wish to keep, to us within 14 days of receipt in the condition in which they were received, together with a covering letter or completed Returns Note and the original delivery note.

8.2 Returns must be packaged in the original packaging with tags and labels in place.

8.3 To register your return with us and for further instructions on how to proceed with you return, please contact our customer services team (+44 (0)870 777 2490) or e-mail sales@thebentleycollection.com

8.4 Once we have received the Goods, we will credit the payment card used for payment of your original order with the value of the goods in £ sterling (GBP) or, if you prefer, replace the Goods with alternative goods. Please note original delivery charges and any costs incurred to return your order will not be refunded.

8.5 You are not entitled to cancel orders for Goods that have been personalised or made-to-order, or which are damaged after delivery (except where the goods are faulty). We will not be responsible for returned Goods that are lost or damaged in transit.


9. Complimentary Gift Promotions

9.1 The promoter is: The Bentley Collection Limited (Company No. 4086740) of 3 River Court, Albert Drive, Woking, Surrey. GU21 5RP. United Kingdom

9.2 Promotional free gifts are only available during specific promotional periods.

9.3.This offer is only available at shop.bentleymotors.com on Friday, 23rd November 2018, while stocks last.

9.4 All orders placed with a qualifying spend, placed during the promotional period will be eligible to receive the appropriate free gift (while stocks last, 1 per order, 1 per customer)

9.5 All free gifts are: subject to availability while stocks last, non-transferable and there are no cash alternatives. No part of the gift is exchangeable for cash or any other gift.

9.6 Please note the free item must also be added to your basket to receive this as part of your order.

9.7 This offer cannot be applied retrospectively to previous orders.

9.8 In the event a customer returns their order such that they no longer qualify for the free gift, and the free gift is not returned to The Bentley Collection, we reserve the right to deduct the value of the gift from the refund issued.

9.9 The Bentley Collection is the promoter of the free gift and reserves the right to alter, amend or foreclose this offer without prior notice in the event that unforeseen circumstances make this unavoidable.

9.10 Entrants agree to be bound by these rules. The Bentley Collection reserves the right to cancel a prize in the event of non-compliance.

© 2018 Bentley Collection Limited. All rights reserved